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Education > Certification A-Plus > Do you agree wi...
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Do you agree with this diagnosis?

by Dave Hardenbrook <daveh47@[EMAIL PROTECTED] > May 5, 2008 at 11:37 AM

I have had a very daunting troubleshooting process, and I would like to 
know if the "High Gurus" here agree with my analysis:

I was given the task of troubleshooting a Dell Dimension 2350 running 
Windows XP SP2 that was donated to my church.  The obvious problem was 
random spontanious reboots.  I first tried disabling "Restart on System 
Failure", but no STOP errors occured at the reboots, and there was 
nothing in the Event Viewer to provide any clues.  And there was no 
apparent pattern to the reboots, except that they seemed to happen 
mostly on mouse clicks, or when a USB device was being accessed 
(sometimes it happened when the system was sitting idle, though).

Then I tried swapping various components with "Known Goods": RAM, PSU, 
Hard drive, etc.  Problem persisted.  Ran various low-level diagnostics 
on the CPU, etc.  No problems detected, but the reboots continued.

Since the swapping of components did not solve the problem, I have 
concluded that the motherboard is bad.  I believe this is corroborated 
by the fact that on examining the mobo more closely, some of the 
capacitors have dark blue splotches that look like leakages, and there 
is a definite though nondescript smell (its rather like cinnamon rolls, 
but that might be my imagination).

So would you agree that it is almost certainly the motherboard? 

Dave
 




 5 Posts in Topic:
Do you agree with this diagnosis?
Dave Hardenbrook <dave  2008-05-05 11:37:35 
Re: Do you agree with this diagnosis?
"Shadow36" <  2008-05-05 14:22:38 
Re: Do you agree with this diagnosis?
"John O" <jo  2008-05-06 11:31:09 
Re: Do you agree with this diagnosis?
Patty <patty@[EMAIL PR  2008-05-06 16:56:57 
Re: Do you agree with this diagnosis?
Bill Eitner <kd6tas@[E  2008-05-06 18:31:15 

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tan12V112 Wed Jul 9 6:43:57 CDT 2008.