Re: Questionnaire design

On Jun 10, 6:08=A0am, Stan Devia <stan.de...@[EMAIL PROTECTED]
> wrote:
>
> ...Very Satisfied;
> Satisfied; Neither Satisfied or Dissatisfied; Dissatisfied; Very
> Dissatisfied.

I agree that this is better than the original two options.  I'd
possibly consider reversing this order, so that responses go from Very
Dissatisfied to Very Satisfied.

I'd also consider including a Likert-type discrete visual analog scale
to accompany the written response options, e.g.:

How satisfied are you with the service you received?

  1         2         3         4         5
  +---------+---------+---------+---------+
Very                                     Very
Dis.      Dis.      Neither   Satisf.   Satisf.

Circle value that best applies.

John Uebersax PhD