Re: Questionnaire design

> How satisfied are you with the service you received?
>
>   1         2         3         4         5
>   +---------+---------+---------+---------+
> Very                                     Very
> Dis.      Dis.      Neither   Satisf.   Satisf.

In my experience, people do not always look as closely at the labels
as a data analysist would want them to and tend to answer such
questions with respect to the outer labels. For this reason, I'd like
to put a minor variation of the above up for discussion:

Were you rather satisfied or dissatisfied ...

  1         2         3         4         5
  +---------+---------+---------+---------+
Dis.                                   Satisf.

It depends on how you want to analyse and present the data, but IMHO
this often has some advantages.

Regards,
Thomas.